Telemedicine for Rural Eye Care

MS HCI/d | I541 Project

2023

Designing a telemedicine solution to address the lack of accessible eye care in rural areas.

Team

Sriram Hemanth Kumar

Rutuja Patil

Monisha Vimal Mansukhani

Zainab Hassani

Nikita Juriasinghani

Duration

1 month

Problem

Rural communities face significant challenges in accessing eye care due to geographical barriers, long travel times, and a lack of local healthcare options.

Design Journey

Week 1

Identify Project Goal

Narrowing down the target user base and finding the potential shoppers for doing user interviews.

Narrowing down the target user base and finding the potential shoppers for doing user interviews.

Week 1 - 2

Secondary research

Mapped out the journey of each persona to understand the potential pain areas

Mapped out the journey of each persona to understand the potential pain areas

Week 2

Interview

1 on 1 user interviews to understand user’s mindset.

1 on 1 user interviews to understand user’s mindset.

Week 2 - 3

Define Problem Statement

Based on the primary research and secondary research to define the problem statements.

Based on the primary research and secondary research to define the problem statements.

Week 3 - 4

Sketch for Solutions

Quickly sketching our ideas based on the problem statements.

Quickly sketching our ideas based on the problem statements.

Week 4

Prototype

Based on usability testing to update the low-fidelity wireframe.

Based on usability testing to update the low-fidelity wireframe.

Research and Ideation

Secondary Research

Extensive literature review on telehealth in rural health disparities, telemedicine outcomes, and visual acuity testing.

Primary Research

User interviews to understand the challenges faced in accessing eye care in rural areas.

Synthesis

Experience mapping and affinity mapping to identify key pain points and user needs.

Experience Map

Affinity Mapping

Design Process

Wireframing

Created initial and final wireframes for the Eye Care Connect Kiosk interface focusing on user-friendliness and efficiency.

Key Features

Insurance Card Scanner for Instant Login, Symptom Quiz, Call for Assistance Button, and a System for Appointment Scheduling.

Usability Testing

Methodology

Qualitative approach with observational techniques and open-ended feedback.

Results and Feedback

Insights on the kiosk's utility, concerns about accuracy, and suggestions for improvement.

Design Concepts

Home Kit + Mobile App

A self-test kit with a mobile app for remote eye care access.

Mobile Health Van

A traveling van providing eye care services in rural areas.

Wayfinding Integrated Kiosk

A self-service kiosk with guided procedures for eye testing.

Final Design

Multifunctional Kiosk

A comprehensive solution integrating the best elements from the previous concepts.

Challenges and Limitations

Accuracy of Tests

Concerns about the reliability of kiosk-conducted tests.

Adoption Hesitance

Resistance to new technologies in rural areas.

Digital Literacy

A barrier to effective interaction with the kiosk.

Conclusion

Impact

The telemedicine project shows promise in addressing eye care accessibility issues in rural areas, though challenges in adoption and technology use remain.

Future Scope

Continuous refinement, collaboration with healthcare providers, and integration of AI for screenings.

Contribution

  • Conducted insightful interviews to gather essential data to identify pain points.

  • Conducted in-depth secondary research together valuable insights.

  • Collaborated with the team to develop an affinity diagram, to refine the problem space.

  • Actively participated in brainstorming sessions, contributing to the ideation process, narrowing down concepts to arrive at the final design solution.

  • Designed the initial wireframe and iterated to produce the final prototype.

  • Conducted usability testing to collect valuable feedback.

  • Co-authored the digital documentation.

Telemedicine for Rural Eye Care

MS HCI/d | I541 Project

2023

Designing a telemedicine solution to address the lack of accessible eye care in rural areas.

Team

Sriram Hemanth Kumar

Rutuja Patil

Monisha Vimal Mansukhani

Zainab Hassani

Nikita Juriasinghani

Duration

1 month

Problem

Rural communities face significant challenges in accessing eye care due to geographical barriers, long travel times, and a lack of local healthcare options.

Design Journey

Week 1

Identify Project Goal

Narrowing down the target user base and finding the potential shoppers for doing user interviews.

Narrowing down the target user base and finding the potential shoppers for doing user interviews.

Week 1 - 2

Secondary research

Mapped out the journey of each persona to understand the potential pain areas

Mapped out the journey of each persona to understand the potential pain areas

Week 2

Interview

1 on 1 user interviews to understand user’s mindset.

1 on 1 user interviews to understand user’s mindset.

Week 2 - 3

Define Problem Statement

Based on the primary research and secondary research to define the problem statements.

Based on the primary research and secondary research to define the problem statements.

Week 3 - 4

Sketch for Solutions

Quickly sketching our ideas based on the problem statements.

Quickly sketching our ideas based on the problem statements.

Week 4

Prototype

Based on usability testing to update the low-fidelity wireframe.

Based on usability testing to update the low-fidelity wireframe.

Research and Ideation

Secondary Research

Extensive literature review on telehealth in rural health disparities, telemedicine outcomes, and visual acuity testing.

Primary Research

User interviews to understand the challenges faced in accessing eye care in rural areas.

Synthesis

Experience mapping and affinity mapping to identify key pain points and user needs.

Experience Map

Affinity Mapping

Design Process

Wireframing

Created initial and final wireframes for the Eye Care Connect Kiosk interface focusing on user-friendliness and efficiency.

Key Features

Insurance Card Scanner for Instant Login, Symptom Quiz, Call for Assistance Button, and a System for Appointment Scheduling.

Usability Testing

Methodology

Qualitative approach with observational techniques and open-ended feedback.

Results and Feedback

Insights on the kiosk's utility, concerns about accuracy, and suggestions for improvement.

Design Concepts

Home Kit + Mobile App

A self-test kit with a mobile app for remote eye care access.

Mobile Health Van

A traveling van providing eye care services in rural areas.

Wayfinding Integrated Kiosk

A self-service kiosk with guided procedures for eye testing.

Final Design

Multifunctional Kiosk

A comprehensive solution integrating the best elements from the previous concepts.

Challenges and Limitations

Accuracy of Tests

Concerns about the reliability of kiosk-conducted tests.

Adoption Hesitance

Resistance to new technologies in rural areas.

Digital Literacy

A barrier to effective interaction with the kiosk.

Conclusion

Impact

The telemedicine project shows promise in addressing eye care accessibility issues in rural areas, though challenges in adoption and technology use remain.

Future Scope

Continuous refinement, collaboration with healthcare providers, and integration of AI for screenings.

Contribution

  • Conducted insightful interviews to gather essential data to identify pain points.

  • Conducted in-depth secondary research together valuable insights.

  • Collaborated with the team to develop an affinity diagram, to refine the problem space.

  • Actively participated in brainstorming sessions, contributing to the ideation process, narrowing down concepts to arrive at the final design solution.

  • Designed the initial wireframe and iterated to produce the final prototype.

  • Conducted usability testing to collect valuable feedback.

  • Co-authored the digital documentation.

Telemedicine for Rural Eye Care

MS HCI/d | I541 Project

2023

Designing a telemedicine solution to address the lack of accessible eye care in rural areas.

Team

Sriram Hemanth Kumar

Rutuja Patil

Monisha Vimal Mansukhani

Zainab Hassani

Nikita Juriasinghani

Duration

1 month

Problem

Rural communities face significant challenges in accessing eye care due to geographical barriers, long travel times, and a lack of local healthcare options.

Design Journey

Week 1

Identify Project Goal

Narrowing down the target user base and finding the potential shoppers for doing user interviews.

Narrowing down the target user base and finding the potential shoppers for doing user interviews.

Week 1 - 2

Secondary research

Mapped out the journey of each persona to understand the potential pain areas

Mapped out the journey of each persona to understand the potential pain areas

Week 2

Interview

1 on 1 user interviews to understand user’s mindset.

1 on 1 user interviews to understand user’s mindset.

Week 2 - 3

Define Problem Statement

Based on the primary research and secondary research to define the problem statements.

Based on the primary research and secondary research to define the problem statements.

Week 3 - 4

Sketch for Solutions

Quickly sketching our ideas based on the problem statements.

Quickly sketching our ideas based on the problem statements.

Week 4

Prototype

Based on usability testing to update the low-fidelity wireframe.

Based on usability testing to update the low-fidelity wireframe.

Research and Ideation

Secondary Research

Extensive literature review on telehealth in rural health disparities, telemedicine outcomes, and visual acuity testing.

Primary Research

User interviews to understand the challenges faced in accessing eye care in rural areas.

Synthesis

Experience mapping and affinity mapping to identify key pain points and user needs.

Experience Map

Affinity Mapping

Design Process

Wireframing

Created initial and final wireframes for the Eye Care Connect Kiosk interface focusing on user-friendliness and efficiency.

Key Features

Insurance Card Scanner for Instant Login, Symptom Quiz, Call for Assistance Button, and a System for Appointment Scheduling.

Usability Testing

Methodology

Qualitative approach with observational techniques and open-ended feedback.

Results and Feedback

Insights on the kiosk's utility, concerns about accuracy, and suggestions for improvement.

Design Concepts

Home Kit + Mobile App

A self-test kit with a mobile app for remote eye care access.

Mobile Health Van

A traveling van providing eye care services in rural areas.

Wayfinding Integrated Kiosk

A self-service kiosk with guided procedures for eye testing.

Final Design

Multifunctional Kiosk

A comprehensive solution integrating the best elements from the previous concepts.

Challenges and Limitations

Accuracy of Tests

Concerns about the reliability of kiosk-conducted tests.

Adoption Hesitance

Resistance to new technologies in rural areas.

Digital Literacy

A barrier to effective interaction with the kiosk.

Conclusion

Impact

The telemedicine project shows promise in addressing eye care accessibility issues in rural areas, though challenges in adoption and technology use remain.

Future Scope

Continuous refinement, collaboration with healthcare providers, and integration of AI for screenings.

Contribution

  • Conducted insightful interviews to gather essential data to identify pain points.

  • Conducted in-depth secondary research together valuable insights.

  • Collaborated with the team to develop an affinity diagram, to refine the problem space.

  • Actively participated in brainstorming sessions, contributing to the ideation process, narrowing down concepts to arrive at the final design solution.

  • Designed the initial wireframe and iterated to produce the final prototype.

  • Conducted usability testing to collect valuable feedback.

  • Co-authored the digital documentation.

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