Designing a telemedicine solution to address the lack of accessible eye care in rural areas.
Team
Tools
Figma
Photoshop
Miro
Google Docs
Timeline
1 month
Rural communities face significant challenges in accessing eye care due to geographical barriers, long travel times, and a lack of local healthcare options.
Secondary Research
Extensive literature review on telehealth in rural health disparities, telemedicine outcomes, and visual acuity testing.
Primary Research
User interviews to understand the challenges faced in accessing eye care in rural areas.
Synthesis
Experience mapping and affinity mapping to identify key pain points and user needs.
Experience Map
Affinity Mapping
Wireframing
Created initial and final wireframes for the Eye Care Connect Kiosk interface focusing on user-friendliness and efficiency.
Key Features
Insurance Card Scanner for Instant Login, Symptom Quiz, Call for Assistance Button, and a System for Appointment Scheduling.
Methodology
Qualitative approach with observational techniques and open-ended feedback.
Results and Feedback
Insights on the kiosk's utility, concerns about accuracy, and suggestions for improvement.
Home Kit + Mobile App
A self-test kit with a mobile app for remote eye care access.
Mobile Health Van
A traveling van providing eye care services in rural areas.
Wayfinding Integrated Kiosk
A self-service kiosk with guided procedures for eye testing.
Multifunctional Kiosk
A comprehensive solution integrating the best elements from the previous concepts.
Accuracy of Tests
Concerns about the reliability of kiosk-conducted tests.
Adoption Hesitance
Resistance to new technologies in rural areas.
Digital Literacy
A barrier to effective interaction with the kiosk.
Impact
The telemedicine project shows promise in addressing eye care accessibility issues in rural areas, though challenges in adoption and technology use remain.
Future Scope
Continuous refinement, collaboration with healthcare providers, and integration of AI for screenings.
Conducted insightful interviews to gather essential data to identify pain points.
Conducted in-depth secondary research together valuable insights.
Collaborated with the team to develop an affinity diagram, to refine the problem space.
Actively participated in brainstorming sessions, contributing to the ideation process, narrowing down concepts to arrive at the final design solution.
Designed the initial wireframe and iterated to produce the final prototype.
Conducted usability testing to collect valuable feedback.
Co-authored the digital documentation.